Question 1

Our Terms and Conditions Policy

Accepted Answer

To view our full Terms & Conditions, please see the footer.
To read our Privacy Policy, please see the footer.

Question 2

How long does it take to process my return?

Accepted Answer

We try to process returns as quickly as possible, but it can take up to 14 days when we're very busy, so please bear with us.

Question 3

If I order on a Saturday & Select Next Working Day Delivery, will my Order Arrive on Monday?"

Accepted Answer

Unfortunately no. As we do not dispatch items on a Saturday, any orders placed at the weekend will be dispatched on Monday for delivery on Tuesday.

Question 4

When Will I Recieve my Order?

Accepted Answer

If you choose our standard delivery method, we aim to dispatch all orders within 1 working day using Royal Mail second class delivery. Orders should be received within 5-6 working days. First class orders should arrive within 2-3 working days.
Additionally we offer a Next Working Day delivery service for orders placed before 12 noon at a cost of £8.00 per order. A signature will be required for these parcels and will delivered between the hours of 9am - 5.30 pm (approx).
As we have no Saturday delivery, an order placed after 12 noon on a Thursday or before 12 noon on a Friday will be delivered on the following Monday. Orders placed after midday on a Friday will be delivered on the following Tuesday.

Question 5

How Should I Look After my Welly Stoppers?

Accepted Answer

Hand wash only

Question 6

What if I bought a Welly Stoppers item from one of our stockists?

Accepted Answer

If you have chosen to purchase your Welly Stoppers item(s) from one of our stockists (online or in store), you will need to check their individual returns policy for a refund or return. While we are always happy to help our customers, in this case you are going to have to deal with the stockist directly for any returns or exchanges.

Question 7

If I am Ordering as a Present, is it Possible for the Order to be Sent to a Different Address?"

Accepted Answer

Of Course! At the checkout process either enter the desired delievery address or add it as 'additional information' in the box provided.

FAQ

Frequently Asked Questions

Our Terms and Conditions Policy

How long does it take to process my return?

If I order on a Saturday & Select Next Working Day Delivery, will my Order Arrive on Monday?"

When Will I Recieve my Order?

How Should I Look After my Welly Stoppers?

What if I bought a Welly Stoppers item from one of our stockists?

If I am Ordering as a Present, is it Possible for the Order to be Sent to a Different Address?"

FAQ

Frequently Asked Questions

Our Terms and Conditions Policy

How long does it take to process my return?

If I order on a Saturday &amp; Select Next Working Day Delivery, will my Order Arrive on Monday?"

When Will I Recieve my Order?

How Should I Look After my Welly Stoppers?

What if I bought a Welly Stoppers item from one of our stockists?

If I am Ordering as a Present, is it Possible for the Order to be Sent to a Different Address?"

If I order on a Saturday & Select Next Working Day Delivery, will my Order Arrive on Monday?"